FREQUENTLY ASKED QUESTIONS
Easy CareTM
(1) How does ECI differ from other care management companies?
ECI is a community-based, hands-on complex care management company that tracks and intervenes with the patient across the entire care continuum whether in the hospital or at home. We
are actually assisting with the care for the whole patient, not just the affliction, in order to ensure the patients physical and psychological well-being.
(2) What happens when an ECI patient is hospitalized?
An ECI nurse remains in close contact with the patient at all medical sites of care; in the hospital, skilled nursing facility, rehabilitation facility and at home. The nurse, together with all applicable ECI resources, works with both the patient and the associated health care practitioner(s) in order to actively managed care in a hands-on way.
(3) How does ECI select the patients they manage in the Easy CareTM Program?
As selecting the right patient is critical for success; ECI uses a two-step process in patient selection:
Step 1 includes a weighted cost- and diagnosis-based screening using administrative data
Step 2 includes telephone screening made by registered nurses that obtains a disability rating
If the patient has a combined score above the ECI admission threshold, the patient is eligible for admission to the program.
(4) Please explain the Caregiver Support Program.
The ECI Caregiver Support program is a 24/7 emotional counseling hotline that is staffed by professional caregivers. This resource offers:
Emotional support and guidance
Information and referral resources
Access to attorneys for legal advice
(5) What happens at the weekly community programs?
ECI-sponsored weekly group meetings bring people together for the three Es:
Entertainment,
Exercise, and
Education
Patients are able to be clinically monitored by their nurse, exercise with an athletic trainer, and receive health education in a group format. This type of social support reconnects people with the community and eases the isolation and depression that is endemic with individuals who have chronic disease.
(6) What type of response have you had from physicians to the Easy CareTM intervention?
Physicians are overwhelmingly positive in their response to the Easy CareTM Program. Easy CareTM nurses visit the doctor with their patients creating critical relationship and communication links, critical to a team approach to care.
Recent satisfaction surveys among providers demonstrated 84% were highly satisfied with Easy Care.
NP CareTM
(7) How does NP CareTM make a difference?
Our specially trained nurse practitioners become part of the nursing home and deliver hands on care (not phone based medicine). We drive standards of care by integrating medical systems into patient care.
(8) How do the attending physicians respond to NP CareTM?
Physicians are always skeptical when new services are presented. However, physicians understand that most acute care in the nursing home is phone based care and that this is neither the best care or medically legally judicious.
Once the physicians realize that we complement them not compete with them, they welcome our help.
(9) Are Nurse Practitioners able to prescribe medications and narcotics?
In most States Nurse Practitioners are allowed to practice medicine independently within the framework of collaborative agreements and care guidelines. Our NPs prescribe medication and narcotics, review and interpret diagnostic tests.
(10) How does NP Care affect the finances of Nursing homes?
Our nurse practitioners supply onsite care. In collaboration with the patient, family and physician we are able to treat many conditions on site in the nursing home, avoiding ambulance trips, emergency room visits and hospitalizations. This translates into happier healthier residents and improved nursing home census.
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